Patient Advocates - Tuscaloosa VA Medical Center
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Tuscaloosa VA Medical Center

 

Patient Advocates

 

Patient Advocate

The Patient Advocate (PA) works as a liaison between the Veteran and/or their family while they are trying to maneuver through the VA system.  The PA listens to compliments, complaints, suggestion and addresses each with a goal of mutual satisfaction for the Veteran and Medical Center.  The TVAMC is unique in that we have 1 Lead Patient Advocate. This Lead PA works with an array of people as we have a bustling number of inpatient and outpatient programs and it is essential that all employees work together to get any issue resolved. We do this by trying to resolve all issues at the lowest possible level and this starts with the Service Line Advocate (SLA) Program which is described below.  If you are unable to get issues resolved by the SLA, please contact the Lead PA at 205-554-2957. We want to provide you with world-class Veteran customer service and this is just one important way in which we do that!


Service Line Advocates

A Service Line Advocate is an employee designated at the service level, or point of service, who assists in resolving issues if a Veteran and/or their family members feels there is a problem or concern. The SLA resolves Veteran issues as an additional duty of their day-to-day functions, working in collaboration with the Lead PA, as needed, to identify opportunities for improvement.  Our SLA’s are a very valuable resource at TVAMC. The SLAs and Lead PA all work together as a team to take care of our Nation’s Finest; our Veterans.

 

 Outpatient   Unit/Deptment  #Telephone
205-554-2000
 #Telephone
205-554-2000
Mental
Health 
 MHICM Selma  Ext 2709  Ext 6635/6640
 MHOP    Ext 2454
Primary Care        Tuscaloosa Main Campus  Ext 3857/4286  Ext 2503/2892
 Selma Campus  Ext 6601  Ext 6601
 Veterans Sick Call  Ext 2591  
 Telehealth  Ext 4343  
 Lab  EXT 2408  
 Pharmacy  EXT 3150  EXT 3698
Radiology EXT 2568 EXT 3161
 Rehab Medicine  EXT 2022  EXT 3765
Dental Ext 2066  
Specialty Care Coordination EXT 2169  
Optometry EXT 2847  
Specialty Care Services Ext 2195  
HAS EXT 3725  
Fiscal Ext 2334 EXT 3208

 

 Inpatient Unit/Deptment  #Telephone
205-554-2000
 #Telephone
205-554-2000
GEC
     
HBPC  Ext 4239  
Camelia and Magnolia  Ext 6561/6538/6516  Ext 2886
Eagles Cove  Ext 3716/2089  Ext 2226/2778
Freedom Hall  Ext 2226/2778  Ext 3716/2089
Patriots Point  Ext 6476  Ext 2739/3582
Valor  Ext 2739/3582  Ext 2505/2714
Mental
Health
  
Acute I  Ext 2087  Ext 3612
Acute II  Ext 2082 Ext 3834
RRTP 2nd floor  Ext 3222/2765 Ext 2702/3222
RRTP 4th Floor  Ext 2223 Ext 3395/2386
Call Center Ext 2478 Ext 4348/4349
MACPAC EXT 2267  
Community Care EXT 3626 EXT 3591





VA Wants to Hear From You

The Department of Veterans Affairs (VA) wants to make sure you get the best care possible.  Every employee at VA, especially your treatment team, wants to be involved in providing the best care possible.  If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team.  Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care.   If you feel your concerns are not being addressed by your treatment team, you may contact the Tuscaloosa Patient Advocate.  A Patient Advocate is an employee who is specifically designated at each VHA facility to manage the feedback received from veterans, family members and friends.  The Patient Advocate works directly with management and employees to facilitate resolutions. 

There may come a time when you do not agree with your provider about the care that you are or will be receiving.  Should this occur, discuss your concerns with your provider.  If you still have concerns, ask to speak with your provider's supervisor or the Chief of the Service.  If your concern is still unresolved, please contact the Patient Advocate who can assist you, if appropriate, in filing an appeal for a review of your concern. 

After your visit, you may receive a confidential questionnaire in the mail from VA's Office of Quality and Performance asking you about your satisfaction with recent outpatient or inpatient treatment at our medical center.  Please use the survey to let us know of any concerns, complaints, or questions you have about your care.  We also appreciate compliments about what we are doing right.  Each veteran's survey is used to help VA identify opportunities for improvement and to note positive trends — locally, regionally and nationally.  

Whenever and wherever you receive VA care — outpatient, inpatient or long-term care, medical center or community-based outpatient clinics (CBOCs), VA wants you to receive timely, compassionate care and to get the most out of your visit or stay.  Please, give us your feedback so we can provide the best customer service possible.  You may also send positive or negative feedback to VA via our website at Contact the VA.

Employees must respect and support your rights as a patient.  If you would like more information about your rights as a patient, please talk with your VA treatment team members or if necessary, a Patient Advocate.  Patient Rights and Responsibilities are posted in outpatient and inpatient areas.  If you have not received a copy of your Rights and Responsibilities, please contact the Patient Advocate who can provide you with a copy or you may download a copy here. 

Contact Info

Location

  • Bldg 135, Room G-56

Contact Number(s)

  • 205-554-2957
  • 205-554-2957

Hours of Operation

  • Mon-Fri 8:00am-4:30pm