Tuscaloosa VA Medical Center
The Patient Advocate (PA) works as a liaison between the Veteran and/or their family while they are trying to maneuver through the VA system. The PA listens to compliments, complaints, suggestion and addresses each with a goal of mutual satisfaction for the Veteran and Medical Center. The TVAMC is unique in that we have 1 Lead Patient Advocate. This Lead PA works with an array of people as we have a bustling number of inpatient and outpatient programs and it is essential that all employees work together to get any issue resolved. We do this by trying to resolve all issues at the lowest possible level and this starts with the Service Line Advocate (SLA) Program which is described below. If you are unable to get issues resolved by the SLA, please contact the Lead PA at 205-554-2957. We want to provide you with world-class Veteran customer service and this is just one important way in which we do that!
Service Line Advocates
A Service Line Advocate is an employee designated at the service level, or point of service, who assists in resolving issues if a Veteran and/or their family members feels there is a problem or concern. The SLA resolves Veteran issues as an additional duty of their day-to-day functions, working in collaboration with the Lead PA, as needed, to identify opportunities for improvement. Our SLA’s are a very valuable resource at TVAMC. The SLAs and Lead PA all work together as a team to take care of our Nation’s Finest; our Veterans.
|MHICM Selma||Ext 2709||Ext 6635/6640|
|Primary Care||Tuscaloosa Main Campus||Ext 3857/4286||Ext 2503/2892|
|Selma Campus||Ext 6601||Ext 6601|
|Veterans Sick Call||Ext 2591|
|Pharmacy||EXT 3150||EXT 3698|
|Radiology||EXT 2568||EXT 3161|
|Rehab Medicine||EXT 2022||EXT 3765|
|Specialty Care Coordination||EXT 2169|
|Specialty Care Services||Ext 2195|
|Fiscal||Ext 2334||EXT 3208|
|Camelia and Magnolia||Ext 6561/6538/6516||Ext 2886|
|Eagles Cove||Ext 3716/2089||Ext 2226/2778|
|Freedom Hall||Ext 2226/2778||Ext 3716/2089|
|Patriots Point||Ext 6476||Ext 2739/3582|
|Valor||Ext 2739/3582||Ext 2505/2714|
|Acute I||Ext 2087||Ext 3612|
|Acute II||Ext 2082||Ext 3834|
|RRTP 2nd floor||Ext 3222/2765||Ext 2702/3222|
|RRTP 4th Floor||Ext 2223||Ext 3395/2386|
|Call Center||Ext 2478||Ext 4348/4349|
|Community Care||EXT 3626||EXT 3591|
VA Wants to Hear From You
The Department of Veterans Affairs (VA) wants to make sure you get the best care possible. Every employee at VA, especially your treatment team, wants to be involved in providing the best care possible. If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact the Tuscaloosa Patient Advocate. A Patient Advocate is an employee who is specifically designated at each VHA facility to manage the feedback received from veterans, family members and friends. The Patient Advocate works directly with management and employees to facilitate resolutions.
There may come a time when you do not agree with your provider about the care that you are or will be receiving. Should this occur, discuss your concerns with your provider. If you still have concerns, ask to speak with your provider's supervisor or the Chief of the Service. If your concern is still unresolved, please contact the Patient Advocate who can assist you, if appropriate, in filing an appeal for a review of your concern.
After your visit, you may receive a confidential questionnaire in the mail from VA's Office of Quality and Performance asking you about your satisfaction with recent outpatient or inpatient treatment at our medical center. Please use the survey to let us know of any concerns, complaints, or questions you have about your care. We also appreciate compliments about what we are doing right. Each veteran's survey is used to help VA identify opportunities for improvement and to note positive trends — locally, regionally and nationally.
Whenever and wherever you receive VA care — outpatient, inpatient or long-term care, medical center or community-based outpatient clinics (CBOCs), VA wants you to receive timely, compassionate care and to get the most out of your visit or stay. Please, give us your feedback so we can provide the best customer service possible. You may also send positive or negative feedback to VA via our website at Contact the VA.
Employees must respect and support your rights as a patient. If you would like more information about your rights as a patient, please talk with your VA treatment team members or if necessary, a Patient Advocate. Patient Rights and Responsibilities are posted in outpatient and inpatient areas. If you have not received a copy of your Rights and Responsibilities, please contact the Patient Advocate who can provide you with a copy or you may download a copy here.
- Bldg 135, Room G-56
Hours of Operation
- Mon-Fri 8:00am-4:30pm