Tuscaloosa VA Medical Center
Veterans and their family members often send numerous letters of praise and gratitude to the Tuscaloosa VA Medical Center. These letters serve as a true testament to the compassionate care provided daily by the medical center's hard working staff to our nation's heroes. Here are a few letters and comments that we would like to share:
I wanted to let you know that I've been bringing my Veteran mother here for 6 years and she has had nothing but good experiences. The Women’s Clinic is so helpful and pleasant. All of my mother’s appointments are scheduled as requested. Wherever I went in the facility (front desk, pharmacy), it is a really great experience and I wanted you to know.
~Message from a Veteran's Daughter~
~July 30th 2021~
Dear Mr. Merkle,
Per your letter to my husband dated 1/07/2019, you asked what you are doing right and what needs improvment. We want to let you know that we are well pleased with Tuscaloosa VAMC. He has been a patient there for over twenty years.
I want to bring attention to one of your registered nurses in primary care, Phillip Pedram. We first met Phillip when we were seeing Dr. Neelamegam. Phillip is very professional with his work and never too busy to answer any questions you might have. My husband and I are elderly patients and we feel that when someone goes out of their way to help us that we at least would like for superior to know what their employee does. Phillip helps us to understand some medical terminology, where to go if we need help and etc .. If we don't know what or where to go for help, ask Phillip. So many people are not that helpful to elderly and we wanted you to know that Phillip goes out of his way to be nice . We always thank him for his help, his answer is "just doing my job".
~Letter from a Veteran's Spouse~
~June 29th 2021~
Dear Director, I would like to recognize and thank your Telephone Operator Ms. Hallman for her service to all of us Veterans over the years. I've been calling your facility for over 15yrs and I get Ms. Hallman almost everytime. She is always always courteous, doesn’t put me on hold, is prompt and is never disrespectful. In addition she has never hung up on me. She has and always will be one of the nicest people I've ever known.
~Phonecall with a Veteran~
~ June 1st 2021 ~