Employee Appreciation - Tuscaloosa VA Medical Center
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Tuscaloosa VA Medical Center


Employee Appreciation

Thank You letters

Thank You letters

Wednesday, June 22, 2016


Veterans and their family members often send numerous letters of praise and gratitude to the Tuscaloosa VA Medical Center.  These letters serve as a true testament to the compassionate care provided daily by the medical center's hard working staff to our nation's heroes.  Here are a few letters we would like to share.

To the Director of TVAMC, Thank you so much for your support as a team of ONE. Thank you for all you do. We are very grateful for being a part of this team to spread, to assist, to help spread the work of the Suicide Prevention hotline throughout the cities & courthouses for the state of Mississippi. Again thank you for all the help.

~ Postcard from the Lowndes County Veterans Service Office ~
~ May 8th, 2017 ~

Hello Mr. Merkle, I had the opportunity to meet Gina Nix the Home Telehealth Lead on Tuesday of this week. I realized in quick order she is extremely professional and intensely compassionate about the care of Veterans. As as veteran enrolled in the Telehealth program I am 110% supportive of this program and believe you have the right person in charge. Her personality communicates confidence, commitment and care.

~ Email from Veteran ~
~ May 4th, 2017 ~

Dear Director, I would like to take the time to let you know how great your staff is at the facility. The Minute Clinic is an amazing team, that got me in and out in superb service. Dr. Whitaker in Optometry is always a pleasure to see and the utmost professional. Dr. Hubbard in Primary Care, along with Jon, go out of their way for me every time. Great care provider! Melanie Witt is one of the kindest and most thoughtful nurses I’ve had the pleasure to know. Dr. Pott’s Clinic never disappoints with a wonderful experience every time. Dr. Cohen is so helpful and thorough! It’s people like these that should be highlighted more for the hard work and dedication they exemplify every day. I really appreciate all that you do for a Veteran like myself.

~ Phone call from Veteran ~
~ April 27th, 2017 ~

To whom if may concern, Akwi Fonbah is a very good RN. I first met her when she was a Nursing Assistant on Q-15, she is a hard charger. She has compassion for her fellow nurses, LPN’s, and orderlies alike. Also she visited me at Druid City on her off time to see how I was doing. In the Navy we say, “Bravo Zulu”, which means it don’t come any better. Larhonda Lollar is an excellent LPN, she is a very conscience lady. Always going the extra mile for her patients and just a downright good person. Derrick Hamlett, also known as DJ, is the LPN in charge of my medicine. I have him forever and he sets a good role model for others to follow within the TVAMC family. Thaddeus Pate is a diamond in the ruff when it comes to RN’s. When the chips are down, you can always depend on him, because he gets it done. Respectfully, Thankful Veteran

~ Letter from Veteran ~
~ April 24th, 2017 ~

To Mrs. Peoples, I want to tell you of the great, excellent, and exceptional care from Mrs. Kalifa Wilder. She deserves praise and recognition. She left her problems at home and showed up to work. That’s what I call excellent service & dedication to a Veteran. Thank you

~ Letter from Veteran ~
~ April 22nd, 2017 ~

Dear Director, I am currently housed on the Acute 2 unit. I’m writing to you in regards to one of the nurses on the is unit. Her name is Amanda, in all my years no nurse has ever come close to her kindness and efficiently treated myself. She should be commended for her service to the Veterans on this unit. I truly Thank You so very much.

~ Letter from Veteran ~
~ April 21st, 2017 ~

Dear Director, I want compliment the Occupational Therapist Shondria Young. Ms. Young is a tremendous help to the Veterans here. She treats Veterans right and teaches them valuable skills. She has a lot of patience and I really appreciate that. Because of Ms. Young's hard work and attention to the Veterans, I have a better quality of life.

~ Phone call from Veteran ~
~ April 19th, 2017 ~

Dear Director, I want to give a huge "Thank You", to Kelly Kyser for all she did to help my husband last week. He had surgery on Friday and is doing well. You truly went out of your way to help us and really want you to know it means so much.

~ Phone call from Veteran's Spouse ~
~ April 17th, 2017 ~

Mr. Martin, please accept my sincere appreciation for your presence at the NNU membership meeting yesterday evening.Your willingness to come and answer questions and concerns from TVAMC nurses shows the strength of our Labor Partnership. Thank you so much for sharing your time and expertise with us. We hope you will join us again in the future.

~ Christopher Davis, RN, NNU Tuscaloosa Director ~
~ April 14th, 2017 ~

Dear Director, I want to let you know that Ms. Debra LaGrone is a heaven-sent God-send angel. She has gone above and beyond the call of duty in my care, and I don't know what I’d have done without her. I appreciate her so much, and wants your leadership to know how great she is. Just thing about everything she has done gets me very emotional and brings me to tears. Thanky you Ms. LaGrone.

~ Veteran Visit ~
~ April 11th, 2017 ~

A 23-year old Army Veteran attending The University of Alabama in Tuscaloosa, presented to the on-campus Veterans Integration To Academic Leadership (VITAL) program manager, Will Suclupe, as a walk-in client seeking assistance for non-VA care with a retinal specialist in the community. The Veteran reported he was diagnosed with a retinal detachment in his right eye while getting fitted for contact lenses by a non-VA provider a day prior. Upon this diagnosis, the Veteran was scheduled an urgent evaluation the next day with a non-VA retinal specialist. When the Veteran presented this information to Will just hours before his evaluation, Will immediately assisted the student Veteran with calls to VA nurses, and staff, to assist with an expedited consult for non-VA care. The goal was to assist this Veteran, who had yet to establish VA care, with an immediate non-VA care consult prior to his pending appointment scheduled that day.

The non-VA care consult process can take time, especially for a Veteran who has yet to establish care with VA. Realizing this, as well as being informed this Veteran may not be provided a consult for this visit, Will’s I-CARE value of advocacy kicked in. Will immediately called the health administration service chief, Ms. Kelly Kyser, and gained her support to see through administrative hurdles. Kelly swiftly began coordinating an expedited consult with the Veteran’s newly assigned PACT- RN, Ms. Tequila Seay. The consult process was initiated, completed, and approved prior to the Veteran being served by a retinal specialist in the community. “This was really a great service!” expressed the student Veteran. “I would’ve been in a financial hole and I wouldn’t have known what to do. This valuable service really helped me take the correct steps in what needed to be done. Thank you to everyone involved at the VA.” The teamwork displayed by many at the Tuscaloosa VA Medical Center displays a great commitment of demonstrating the I-CARE values in supporting access to care for our nation’s Veterans.

~ Veteran Experience ~
~ April 6th, 2017 ~



Past Thank You Letters



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