Tuscaloosa VAMC strives to always provide the highest quality of care to the Veterans of our Nation who call Tuscaloosa home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens we have established several programs to assist you. This provides us the opportunity to address the concern or question as quickly as possible.
Service Partners
No matter which service you visit when you come to Tuscaloosa VAMC, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.
Patient Advocates
Tuscaloosa VAMC has on staff two highly-skilled patient advocates/representatives who are eager to help you with your concern in a timely manner. The patient advocates —
- serve as liaisons between patients and the medical center
- act on the patient's behalf
- help patients understand their rights and responsibilities
Our patient advocates are located on the 1st floor in Building 1 in Rm. 155 and Rm. 157.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care, in a timely manner.
Interactive Customer Evaluation (ICE) Surveys
Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are ICE computers located throughout the clinics for you to express a concern, make a suggestion, or give a compliment.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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